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Startec - They are thief and fraud!

When I signed uo with them, they told me they are gonna charge me only when I use them ! Later I found out that they have been charging me $6 amount!!!! For not using it enough...!!!!
1.2
Details
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Staff
Style and Design
Value for money
Website
#1307857
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I recently paid a reconnection fee as my service had been suspended as my debit card had expired and I forgot to tell Startec of the new expiration date. They charged me $29.50 fee to restart the service. That was 9 days ago. After 13 phone calls and promises that they...
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Anonymous
Anonymous

The same thing happened to me too ...

#1269573
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End of Dec 2017 Startec can’t process my payment for I have no idea reason my debit card wasn’t charge yet out of March no payment method change they charged me for 37.00$ then I called to cancel my account and I asked the lady why I was charged 7$ she said monthly...
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1.3
#1249776
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I have never worked with any company as rude and unprofessional as Startec. They charge more than they supposed to and they lie about process. There is no communication whatsoever from this company they just block your account for no reason. They blocked my acct for...
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Anonymous
Farah

Yes , they are very rud, and unprofessional.

#1247110
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Startec - Their system is a scam

I received an email saying I need to add funds to my balance to keep it. Otherwise it will expire. I tried to add funds but the website won't allow it. I contacted customer support and they said they were having technical issues. So now my balance is expired even though it's their fault. That is fraudulent.
2.5
Details
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Staff
Style and Design
Value for money
Website
#1234447
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I had this account with them since a few years ago, at first it was a very good service and the price was ok, customer service was answering the calls, but since a year ago, they started charging me even without any call been made, I called them, no one answered, there...
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1.0
#1175528
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This Startec company isn’t very informational, I closed my account thinking that I don’t have to pay anything but after a month they asked me to pay a monthly fee but the agent I talked to before didn’t say anything about the billing cycle. Now they called me to let me...
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1.1
#1133033
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This company is a fraud. When I signed up, I asked them specifically if there is any monthly fee beside the calls I make and they assured my that the only fee I pay is the minutes I use when I make calls, it turns out that they've been charging me an unauthorized $8.40...
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1.0
Derwood, Maryland
I didn't like
  • Unauthorized fees
#1121192
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I have been with this company for years making international calls to middle eastern countries. I signed for auto pay and payment was made through my credit card. At last month bill ( September 2017) the rate per minute increased from 13.9 cent to 42 cents. When called...
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1.0
Derwood, Maryland
I didn't like
  • Cheating
  • To be cheated
  • Bogus debit charges
#1112308
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Contact Startec

Mailing Address:
Startec Global Communications
7361 Calhoun Place Suite 520
Rockville, MD 20855
Phone:
(800) 827-3374
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Startec Products and Services

Just discovered that I was being charged monthly fee way after I cancelled the service. Call them to cancel, no one answers. Contact them online via chat, and they tell me I cannot cancel online have to call. Call them again and got charged for another month of not...
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1.0
#1090348
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