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Horrible Company! They charged me for over seas calls which I did not make or recognize. When I called to dispute they could care less and would not help me! I am so mad and feel totally ripped off! I had actually cancelled a year ago but they claim that I did not...
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1.0
#823159
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It's amazing how Startec allow their customer service agents to talk to their customers in such disrespectful manner. I was SCREAMED at today by "Helen" - fake name, of course - that she will hang up the phone on me ?! She also made a statement that I am incompetent...
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1.0
I didn't like
  • Charges for service never used
#818802
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Been a customer for years, and STARTEC didn't have any issue losing me as their customer that easy. First time I have had problem because of an unclear information on their part, so I did not understand it clearly, cost me $400+. I tried to make them compromise the...
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#807583
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The company cancelled my account because I did not add money to my account, and they refused to return the money that was originally there. This is a scam company. When I called customer service, they just simply flat out refused to return my money and said that not...
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1.5
I didn't like
  • Cheating
#804087
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I had to pay them even I didn't use it. I asked them to close my account and they keep on insisting me to stay. I am pissed off with this company! The costumer service is the worst I've ever experienced. Do not ever use their service in calling international. The...
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1.0
#797737
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My experience with Startec is that the have not kept any of the promises and they tried to make me believe I imagined they have promised me a deal for a long distance rate to Croatia. When I called they have increased a rate since July 2015 from 6.9 cents to 15 cent...
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Anonymous
Anonymous

My experience was pretty similar. I was pretty disappointed with the exact the same; prices were increased without me being notified.

I didn't like
  • Lying and customer service
  • Poor customer service
  • Price increase more then 100 percent
#794672
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The worst company ever! They are thief! I had $50.00 in my account they closed my account saying since I didn’t use it for few months and didn’t add money to my account they are entitle to my money I called them asked for supervisor and she wasn’t helpful at all, they...
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Anonymous
MJ

I just disconnected service from Startec. I have been a customer for years and the first and only time that I have experienced problem because of unclear information from thei...

1.0
I didn't like
  • Way the handle my complaint
  • Cheating
  • Charges for service never used
#790538
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Each of my family members and I have our own Startec accounts - I have been with them for 17 years - back when long distance was sooo expensive and we would go from store to store to find the best rates for a international prepaid calling card. Wow, we've come a long...
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5.0
#783757
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I haven’t used their service in over two years; however, they continued to charge my credit card all along. When my credit card was cancelled they piled up some approximately 56 dollar then called me and informed me that there is an outstanding balance. This is Highway...
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Ancaster, Ontario
#783183
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The worst and deceitful company ever!!! Canceled my account last Oct then charging me $6 for a min of phone call that didn't go through because my account is inactive then telling me today it's active. I'm glad there's a lot of call apps now that's free! They should be...
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1.0
#775822
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