Not resolved
Customer service
Diversity of Products or Services
Price Affordability

After being a loyal customer for more than 10 years, without ever being late or skipping any invoice payment, Startec decided to award me for my loyalty by charging me 7 times more per minute call; 7 times increase not 7% or 17%.

I was being told the this increase was related to the recent developments in Iran and technical issues they are experiencing. Problem is all my long distance calls were to Croatia and last time I've checked Croatia was in Europe and Iran in Asia; except for soccer love two countries are not related in any way whatsoever.

More intelligent reason for the charge back stabbing could be in the fact that Startec is now a member of AmericaTel Corporation or Impact and that there are some merge cost to be covered, by the loyal customer base.

Startec refused to refund me for an overcharge. This company can't be trusted anymore. Stay away.

Reason of review: Pricing issue.

Monetary Loss: $70.

Preferred solution: Full refund.

I didn't like: Cheating.

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