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i haven't used startec since september 2010.i was surpised when i got my statement on december 2010 stating that i hav$6.xx balance and that it is now forwarded to a collection agency. i called startec and the agent (indian lady) told me that she doen't see that amount on my account.

i asked to be transferred to a supervisor (american lady).she told me that they have some problems in their system and that the balance will be removed.january 2011,i got another invoice amounting to $6.xx.so i called startec to ask why am i invoiced again when in fact i haven't used them for a long time.plus,they didn't credit back to me the $6.xx charged to me on december 2010. ver disappointed, i asked them to cancel my account (1st week of january 2011).i was told that they will cancel the january invoice and i will get a refund (by check) if i call back after 30 days for the amount charged to m,y credit card on dec 2010.february 2011,i received another invoice notice via email. i called them and they told me that i have another $5.xx outstanding balance. the supervisor told me that she will issue credits but i have to wait another month to call them and ask for a refund.

that's ridiculous! this is FRAUD!

Location: Atlanta, Georgia

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Guest

Solution is really easy ask the bank that gave credit card to change the information on the card in this way they can't charge you anything cause they don't have access to the card anymore.

Guest

2 weeks I can not call to Russia(st.Petersburg).Startec Managers promising me to call back and resolve my problem , and no one is calling back?!I will be canseling startec service this monday.

Guest

You are right !!

thats why im using starfone,

too much better

www.starfone.net

Guest

My mom was also scammed by Startec. Same tricks i.e.

delayed cancelling so they can continue charging her credit card and with the additional surcharges.

We're going to fight these guys by filing a complaint with the FCC and BBB first. If it gets legal then we'll file pro se.

Guest

How can we stop STARTEC LONG DISTANCE from their illegal activities. They charge my visa account for monthly fee without notifying me,services that I don't even use .

I requested for cancellation but until now they continue to bill me . Someone should look into this company for legal action.

Guest

Real *** fraud!!!!!!!!!!!!!

I will sue their *** and take them down!

Bunch of *** HOLES

Guest

Startec is a scam!

Search Startec on the Better Business Bureau and you will see how many complaints they have. The most I ever saw for one company so far.

My e-mail to Startec,

Hi! This is my second e-mail to you. I went to your website and entered my old phone # 973-###-#### and account # 301####830 and MY NAME @@@@@@ @@@@@@@ came up on the screen. We have a serious mistake here because I never made an account with you.

How does someone make an account with you? Do you have to give out social security # or sign something? Just trying to figure out if someone else has my personal information because I never made an account with your company. I do not know anybody overseas. Let me know what is going on with this because I really do not want to pay for something I did not use.

They said,

"As long as the person is over the age of 18 and states that they are authorized to make changes, it is a valid sale and all charges will stand."

Prett much anybody that answers your phone can make an account in your name with this company. They do not even have to give any information to prove who they are just a birth date which I think is just to check to see if they are over 18.

Your complaint has been received and routed to the following BBB: BBB of Metro Washington DC & Eastern Pennsylvania (Washington, DC)1411 K St. NW, 10th Floor Washington, DC 20005-****Phone: (202)393-****Fax: (202)393-****Email: info@***.orgWeb: www.mybbb.org Please contact the BBB directly if you have questions about your complaint.

Guest
reply icon Replying to comment of Guest-247296

in december 2012 I made numerous calls to India; startec routed these call through my landline and I got charged by my long distance service provider and by startec;

do not use Startec; they will rip you off!

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